Technical Support Specialist

Customer Support
Kansas City, MO
Posted 1 month ago

Summary

As the Technical Support Specialist, and a member of the Client Success Team, you will be responsible for handling Tier 1 & 2 support requests. This person will be resourceful and solution based.

Position Mission

You are responsible for developing client relationships that promote retention and loyalty. You will work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

 Key Responsibilities

  • Provide Tier 1 & 2 technical support to external customer
  • Communicate effectively with the technology team for Tier 3 support.
  • Develop processes to assist with rapid changes to the Homebase product line.
  • Manage and track support cases with external software vendors.
  • Maintain support software to assist with growing customer base.

Qualifications

  • Experience: 2-3 years of technical support or related experience (Required)
  • Degree: B.S in Information Technology or equivalent work experience (Preferred)
  • Understanding of SQL scripting
  • Azure DevOps Management
  • Zendesk or Jira Service Desk Experience
  • Ability to be on-call for scheduled shifts

Job Features

Job CategoryCustomer Experience

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