A Net Promoter Score (NPS) survey asks a single question:
“How likely are you to recommend this product or service?”
We request this feedback following any property manager training session or resident move-in and track this data in a database through AskNicely.
But what is a good NPS?
Customers respond on a scale of 0-10 and a formula ranks the rating on a sliding scale between -100 and +100. A +50 NPS, would mean that the company has more than 50% promoters and less than 50% detractors.
Our customers are our compass, and NPS surveys provide data that allows us to continually improve. We take pride in the positive reviews we have received from residents and property managers at our partner communities.
