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How Net Promoter Score Drives Innovation

A Net Promoter Score (NPS) survey asks a single question:

“How likely are you to recommend this product or service?”

We request this feedback following any property manager training session or resident move-in and track this data in a database through AskNicely.

But what is a good NPS?

Customers respond on a scale of 0-10 and a formula ranks the rating on a sliding scale between -100 and +100. A +50 NPS, would mean that the company has more than 50% promoters and less than 50% detractors.

Our customers are our compass, and NPS surveys provide data that allows us to continually improve. We take pride in the positive reviews we have received from residents and property managers at our partner communities.

Homebase Customer Feedback

Homebase is easy peasy simple and slick! Works every time and extremely convenient. Love it!

ResidentThe Otis

It's always quick to connect to the locks in my apartment and easy to set up and use.

Resident344 Hanover

Very thorough training!

Property ManagerWedgewood

Great support as always.

Property ManagerAnvil 38

Homebase brings the smart apartment experience to new build and retrofit multifamily with trusted technology that delivers intuitive building access control with smart locks, automation of property management, new revenue with property-wide WiFi, and IoT technology amenities residents enjoy. All completely installed and managed for the multifamily innovation leaders of this decade.