Our Smart Building Specialists are here to help you every step of the way during the Homebase installation and onboarding process. We know that installing new technology can be overwhelming, but we’ll provide you with clear and easy-to-follow guidance to make the process as smooth as possible.
OUR PROCESS
Working with Homebase makes the process simple.
“At my previous property, one of the biggest things that drove me crazy was finding keys on my desk and not knowing who they belonged to. That’s gone. I feel like I have more control.”
Luz GarciaProperty Manager, The Centennial
01
Plan & Scope
Meet your Smart Building Specialist to discuss your needs, submit your building plans, and finalize the project scope.
02
Project Kick-off
Begin the project by meeting with your Project Manager to finalize the design.
03
Platform Setup
Work with your Project Manager to set up your property in the Homebase platform.
04
Product Install
Implementation and installation begins with 24/7 support from your Homebase Project Manager.
05
Homebase Launch
Introduce Homebase to your team with a launch meeting and ongoing support from Customer Success.
OUR SUPPORT
Your success is our priority.
“The Customer Success team has been so helpful as a solo property manager. It feels like they are my phone-a-friend. Top-notch.”
Faith WegenkaProperty Manager, American Electric
Meet your Homebase support team 
Solutions built for your community.
We provide every community with customized CAD designs so you understand how your technology will fit into your community. These tailored plans ensure that every component of your smart community is meticulously crafted to suit your needs.
Empower your staff with thorough training.
You can count on our team to train your entire staff and provide onboarding materials for future employees.
Talk with real people who care.
Have an issue? We’ll take it from here. Our live chat team is ready to help when you or your residents need support.
Work directly with smart building experts.
Need some hands-on help? We can provide on-site assistance to help get you up and running.
95%
Support satisfaction rating
1m 11s
Average response time
99.9%
System uptime
Customers love our support team.
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“Always a positive attitude and prompt responses from support!”
Property Manager
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“Very thorough training!”
Property Manager
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“Easy set up for new resident stays, and customer support chat!”
Property Manager
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“Support always follows up on a timely basis when responding to emails, texts, or calls.”
Property Manager
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“Sensational customer support. 10/10.”
Property Manager
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“I work with the customer service team on a regular basis and always have a great experience!”
Property Manager
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“Your customer service has been the best I’ve ever experienced.”
Property Manager
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“Your team was very helpful and patient. He made sure everything that could work did work before he left.”
Property Manager
Frequently asked questions
What is the typical timeline for launching a project?
Launch times vary depending on which devices you will be using in your smart community and whether we have them in stock. If we have your desired locks in stock, our team may be able to onboard your locks in as few as two weeks.
For Homebase WiFi, the process is longer. It takes ninety days to bring the internet to your property and an additional week or two for our networking team to configure your internet.
Note: If devices need to be ordered from the manufacturer to complete your project, we are unable to control delivery times.
Who does the installation?
Installing Homebase is a fairly straightforward process, and your team will be able to handle it with our support.
The Homebase Project Management team will provide training for all device installations and onboarding. We will also provide cut sheets, data sheets, and wiring diagrams to make sure your team is prepared. Your general contractor can coordinate any pre-wiring that is needed, and the Homebase Project Management team will be available throughout your installation to answer questions.
What resources are available for training onsite teams?
It is our priority to make sure installing and onboarding your smart community goes as smoothly as possible. To that end, we offer detailed guides to teach onsite teams the process of installing devices, onboarding devices to Homebase, and maintaining devices over the years.
We also offer personalized training meetings and ongoing support from our customer success team.
What kind of support does Homebase offer?
During installation and onboarding, properties can call the Homebase Project Management phone support number for prompt assistance.
Once properties are live, they can access the Homebase Customer Success team through live chat in the Homebase app or via email. We also have an extensive database of articles to guide property staff and residents through common issues.
Schedule
your demo
Skip the wait and schedule a demo now with our Smart Building Specialists. Want more information? Leave us your details and we’ll reach out to customize your Homebase experience.
