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Meet the Homebase Package Room

By March 31, 2022July 6th, 2022Product Updates, Featured

Since the beginning of the pandemic, eCommerce has soared. Convenience is king in the contemporary world, and the new norm of high volume online shopping is here to stay….as are porch pirates. 

With the exponential rise in volume, managing packages in multi-family housing has become increasingly difficult. Stolen packages lead to friction between residents and their property management staff. With over 50% of tenants reporting a package stolen and 84% of tenants reporting a need for secure, self-serving package access, it’s clear the time for a solution is now.

Problems with package lockers 

Some communities look for deliverance in package lockers, but they discover that this system creates complications.   Package lockers hold a select size and number of parcels. The limited space inevitably requires an “overfill” room to accommodate deliveries. 

It’s a dilemma: either the overfill room is unsecure, or it requires management. Stolen packages, monopolized staff time, and delayed deliveries are the disappointing result. Even couriers complain that multiple data entry points cause confusion. They use package lockers unreliably because of this complication. Despite high-tech lockers and expensive monthly fees, all parties are left unsatisfied.  Placing an order takes seconds. Shouldn’t deliveries be simple?

Package lockers vs. package rooms

Flexibility—the key element missing with lockers—is guaranteed with a package room. Large deliveries, like furniture, don’t need to disrupt the system. Package rooms are adaptable. They allow you to customize your space, and reserve the ability to make adjustments. Our top-tier security gives residents full protection against potential theft. 

Increasing affordability in addition to security isn’t too much to ask. Save money by using your existing space with the simple upgrade of smart technology. Big and bothersome lockers are unnecessary. Package rooms are an efficient, reliable, and economical solution to protect deliveries.

Package lockers

  • Secure a select size and number of packages.
  • Requires an overfill room.
  • Requires couriers to manage multiple codes.
  • No fail-safes.
  • Costs between $6,000 and $20,000.
  • Recurring fees of at least $200 per month.

Package room

  • Can adapt to secure as many packages as necessary. 
  • Doesn’t require an overfill room.
  • Single entry code for couriers.
  • Tracks exactly who & when.
  • Costs about $3,000.
  • Recurring fees of only $25 per month. 

How it works

It’s time to uncomplicate. Our solution gives couriers a single code to enter the room, while residents are able to retrieve their items 24/7 via Homebase Access. Safe deliveries are completed in three simple steps: entry, drop-off, pick-up.

While theft is possible with any solution, we provide a real-time access activity log directly in Homebase Manager. This allows you to not only view live activity via your Eagle Eye Networks security cameras, but also identify who came and went through the locked door.

At Homebase, we believe security should be simple. Challenge the industry standard and make way for ease. Your packages. Simply delivered. Learn more about our multifamily Package Management.


Homebase brings the smart apartment experience to new build and retrofit multifamily with trusted technology that delivers intuitive building access control with smart locks, automation of property management, new revenue with property-wide WiFi, and IoT technology amenities residents enjoy. All completely installed and managed for the multifamily innovation leaders of this decade.